Operations Specialist | Onboarding, Training & Process Improvement

Verified

$10/hr

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Outline

Looking for Freelance work (8 hours/day) at $10/hour

High School Diploma

English proficiency Fluent

Professional Summary

Operations & Onboarding Specialist with 5+ years improving processes, training teams, and coordinating remote operations.

Skills & Experience

Skills

Documentation & Process Improvement 5-10 Years

Training & Leadership 2-5 Years

Administrative & C-Suite Executive Support 5-10 Years

Accounting > Accounts Payable & Receivable 2-5 Years

Experience highlights

Training Specialist

Magic Inc. · January/2024 – Present

- Delivered onboarding and training programs for new hires, covering company services, standard operating procedures, and virtual assistant tools to prepare them for client-facing responsibilities.
- Trained new hires on travel management, email and calendar management, research, Google Workspace, and project management tools to ensure operational readiness.

Training Associate (Freelance)

Magic Inc. · May/2023 – Present

- Helped with creating training materials based on company branding and team branding
- Taught new hires about the services and tools used in the company
- Guided new hires with the rules and policies to effectively work on client tasks such as reservations, research, and handling payments among others

Team Lead Trainee

Magic Inc. · July/2023 – Present

- Worked in the accounts payable department of a company (Magic client) where I processed invoices for payment, coordinated and communicated with vendors on invoices, worked with client team members to create SOPs for work processes, and helped train assistants to be able to work on the same AP role

Assistant Training Manager

Magic Inc. · January/2022 – Present

- Handled interdepartmental coordination that is needed to standardize training courses taken by company new hires to effectively fulfill the tasks assigned to them
- Plans out any changes needed to make sure that training courses are updated and streamlined according to Ops’ needs and company changes
- Handled a team of 10 trainers - working with them closely to improve and sustain quality learning experience for new hires

Team Lead Trainee

Magic Inc. · May/2021 – Present

- Assisted clients with a variety of requests, including online purchases, restaurant and flight reservations, research, and other virtual assistant tasks.
- Supported day-to-day team operations by assisting in task coordination, monitoring performance, and guiding a team of virtual assistants as a Team Lead Trainee.

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