Customer Service Representative

Verified

$6/hr

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Outline

Looking for Full-Time work (4 hours/day) at $6/hour

Bachelor's Degree

English proficiency Conversational

Professional Summary

Customer service professional with a solid background in client support, team leadership, and performance management in the BPO industry. Experienced in handling diverse customer needs, resolving issues efficiently, and leading teams to exceed service targets. As a former Subject Matter Expert, I specialized in quality assurance, coaching, and delivering actionable insights to enhance service delivery. Also a Licensed Professional Teacher with a TESOL certification, bringing strong communication skills, adaptability, and a passion for helping others—whether in the classroom or in customer care.

Skills & Experience

Skills

Ticketing Systems 1-2 Years

Basic troubleshooting 1-2 Years

(Point of Sale) Systems - After-Sales 1-2 Years

Pre-Sale and Promotion Inquiries Less than 6 Months

Experience highlights

Customer Support Representative

Brandlink Philippines (Technical, Pre-Sale and After-Sales Account) · April/2024 – /

- Increased customer retention by delivering proactive after-sales support and timely follow-ups, resulting in higher repeat business.
- Drove sales conversions by providing accurate, up-to-date information on promotions and product offers.
- Delivered high-impact support by maintaining expert knowledge of ongoing deals, ensuring timely and relevant assistance.

Subject Matter Expert

Brandlink Philippines - (Technical and After-Sales Account) · September/2024 – Present

- Led a team of customer service agents, ensuring high-quality service delivery while meeting performance targets.
- Analyzed agent quality scores and customer satisfaction surveys to identify areas for improvement and implement training or coaching sessions as needed.
- Developed and delivered team performance reports to upper management, highlighting strengths, areas for improvement, and action plans.

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