Client Support Specialist/Senior Customer Service/Virtual Assistant

Verified

$5/hr

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Outline

Looking for Full-Time work (8 hours/day) at $5/hour

Associate Degree

English proficiency Fluent

Professional Summary

Highly motivated and results-oriented Senior Customer Service Representative with 9 years of experience in the BPO industry.

Skills & Experience

Skills

Customer Support > Customer Relationship Management 5-10 Years

Client Care Specialist 5-10 Years

Communication skills, Hard working, Flexible, Adaptable 5-10 Years

Time management and attention to details, Managing sales, Customer satisfaction, Teamwork, Sales person 5-10 Years

Experience highlights

Senior Customer Service Representative

Friday Plans Secz · January/2024 – Present

*Provides remote administrative support, handling tasks like email, calendar management, and data entry to free up client time and improve operational efficiency.
*Lead, mentor, and manage a high-performing marketing team, fostering a collaborative and results-driven work environment.
*Monitor brand consistency across marketing channels and materials.
*Analyze customer feedback and implement strategies to enhance customer satisfaction

Retention Specialist

24/7.AI PHILIPPINES · May/2023 – Present

*Create positive working relationships and help increase the loyalty of existing employees over time.
*Reducing customer churn by solving customer problems and finding innovative ways to retain existing customers.
*Analyzing customer behavior and gathering information about customer complaints, and assisting with other administrative tasks as needed.
*Provide internal feedback on how to improve client retention and educate customers on the value of our services.

Client Support Specialist

ADP Philippines Inc. · April/2022 – Present

*Manage client inquiries by phone, email, online, or in person. maintain client records and address client complaints.
*Provide professional assistance to all clients’ issues and ensure the confidentiality of all client information.
*Calculate the correct amount, incorporating overtime, deductions, bonuses, process taxes, and payment of employee benefits.
*Prepare and execute pay orders through an electronic system or distribute paychecks.

Finance and Technical Support

VXI Global · March/2020 – Present

Customer Service Representative

Six Eleven Global Teleservices · April/2016 – Present

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