Customer/Technical Support Specialist

Verified

$6/hr

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Outline

Looking for Freelance work (8 hours/day) at $6/hour

High School Diploma

English proficiency Fluent

Professional Summary

Multilingual IT Support Analyst with extensive experience in infrastructure monitoring, technical troubleshooting, and customer service.

Skills & Experience

Skills

Customer Support ( EMAIL / VOICE) 2-5 Years

Technical / computer support 2-5 Years

Communication > Bilingual > Japanese 5-10 Years

Experience highlights

Email Customer Support

Sutherland Global Services · January/2026 – /

Respond to customer inquiries via email in a timely, accurate, and professional manner, ensuring alignment with brand
voice and tone guidelines.
Handle core issues including account access, password resets, billing inquiries, and subscription changes.
Follow predefined workflows and knowledge base articles to provide clear, step-by-step solutions and ensure consistency.
Perform basic technical troubleshooting and escalate complex or unresolved issues to Level 2 or specialized teams

SW/App/Cloud Tech Support Analyst

Accenture Philippines · April/2023 – Present

Monitored IT infrastructure for system health, performance, and availability, responding to real-time alerts.
Escalated critical incidents to appropriate support teams and documented resolutions in internal tracking systems.
Performed basic troubleshooting for hardware, software, and network issues while maintaining logs for system uptime
and trends.
Ensured service continuity and compliance with Standard Operating Procedures (SOPs) and Service Level Agreements
(SLAs).

Japanese Bilingual Travel Expert

IGT Solutions · April/2021 – Present

Assisted Japanese and English-speaking clients with travel bookings, reservations, and cancellations.
Provided multilingual support via phone, chat, and email, translating and localizing responses to align with client
expectations.
Resolved customer issues efficiently while maintaining high satisfaction through empathetic service.
Handled sensitive customer information with high levels of discretion and professionalism.

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