Skills
Proficient in oral communication
2-5 Years
Known for excellent attention to detail, strong problem-solving skills, and a proactive approach to completing tasks efficiently.
2-5 Years
Skilled in handling client communications, scheduling, document preparation, and online tools such as Google Workspace and Microsoft Office.
2-5 Years
Experience highlights
Customer Service Analyst 1CBPS- C09 Officer
Citi
·
April/2024
–
Present
Worked as a banker handling credit card accounts, focusing on client retention and satisfaction. Skilled in negotiation, product knowledge, and resolving customer concerns to retain valued clients and maintain account relationships.
Senior Processing Executive
Cognizant
·
December/2024
–
Present
Handled shareholder and equity account inquiries, assisting clients with stock transfers, account updates, and transaction processing. Ensured accuracy, confidentiality, and compliance in all financial data while delivering professional and efficient support.
Advisor I, Task Consultant
Concentrix
·
September/2021
–
Present
Handled a healthcare insurance account providing both support and back-office assistance. Managed client inquiries, processed follow up tasks, and conducted callbacks to ensure accurate case resolutions. Promoted as one of the pioneering Task Consultants for outstanding performance and reliability. Recognized as a CET Star Advocate (Aug 2022) and Culture Award Ambassador (2023) for representing our account on a podcast.
