Skills
Customer Support > Customer Service
1-2 Years
Data Entry
6 Months to 1 Year
Graphic design
Less than 6 Months
Social Media management
6 Months to 1 Year
Email & calendar management
6 Months to 1 Year
Experience highlights
Business-to-Business Customer Service Representative
Concentrix CVG Philippines, Inc.
·
March/2024
–
/
As a former Business-to-Business Customer Service Representative, I supported customers from various industries by handling billing concerns, service inquiries, contract clarifications, and basic technical issues through phone and email communication. In this role, I strengthened my skills in professional email management, spreadsheet management for billing statements, CRM documentation, problem-solving, and cross-functional coordination with internal teams. I consistently assisted 50+ clients.
Social Media Content Moderator
Teleperformance Philippines, Inc.
·
November/2023
–
Present
As a former Social Media Content Moderator, I reviewed and monitored user-generated content to ensure compliance with community guidelines and platform policies across multiple digital channels. Through this role, I developed strong attention to detail, critical thinking, decision-making, and time management skills while handling sensitive and high-volume content with professionalism and accuracy. I consistently reviewed hundreds of posts per shift, maintained high accuracy and quality assurance
