Skills
Remote Administration & Support
10+ Years
Experience highlights
IT Supervisor
Columbia Business Machines, Inc.
·
March/2009
–
/
• Supervise daily IT operations and provide technical support to clients using POS systems
• Install, configure, and maintain POS hardware and software for multiple business clients
• Deliver remote troubleshooting and technical assistance, resolving issues efficiently
• Minimize system downtime through quick diagnosis and problem resolution
• Handle client concerns and ensure high levels of customer satisfaction
• Coordinate with internal teams for system updates and issue escalation