General Virtual Assistant

Verified

$6/hr

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Outline

Looking for Full-Time work (8 hours/day) at $6/hour

Bachelor's Degree

English proficiency Basic

Professional Summary

I am a Professional Virtual Assistant with over 14 years of experience in the BPO sector and remote work. Over the years, I’ve supported businesses across a range of industries—from collections and telecommunications to e-commerce and freight logistics.

I take pride in providing excellent service, solving problems with a can-do attitude, and building positive working relationships with clients and teams. Whether it's handling back-end admin tasks or front-line customer interactions, I always bring a strong work ethic and professionalism.

Currently seeking long-term remote opportunities where I can add value, grow with the team, and contribute to business success.

Skills & Experience

Experience highlights

Logistics Associate

VitaPakt Logistics · June/2024 – Present

Coordinated daily shipment tracking and carrier communication to ensure on-time deliveries. Handled client updates, quote requests, and rate confirmations while maintaining accurate TMS records. Resolved delivery issues promptly, providing reliable support and enhancing client satisfaction in a fast-paced logistics environment.

Lead Generation & Organic Growth Expert: Instagram, Linkedin, TikTok

Revelation Vision and Gold Coast Bespoke · February/2023 – Present

Specializing in organic growth across platforms like Instagram, LinkedIn, and TikTok by implementing campaigns for a faith-based fashion brand. This approach enhances follower engagement and drives traffic through influencer partnerships and direct outreach, boosting brand awareness and community engagement while making a meaningful impact in a niche market. Utilizing lead generation, social media strategy, and influencer marketing, it crafts effective growth strategies that resonate with target

Operations Agent

OMNI Logistics / Forward Air · August/2022 – Present

Handled end-to-end logistics operations, including freight coordination, documentation, and real-time shipment tracking. Acted as liaison between clients, carriers, and warehouses to ensure timely deliveries and quick issue resolution. Maintained accurate records in TMS/WMS and proactively addressed logistics challenges to streamline processes and support efficient supply chain operations.

Customer Service Specialist

Amazon · January/2021 – Present

Managed automated chatbot responses to enhance customer engagement and improve support efficiency. Optimized online store performance through keyword research and SEO strategies, driving visibility and customer reach.
Collaborated with the research team to track orders, analyze trends, and monitor overall performance. Assisted in improving customer satisfaction by addressing inquiries, resolving issues, and providing timely solutions.

Email Administrator

Binance · December/2021 – Present

Verified user identities through ID, document, and facial authentication, ensuring compliance and security. Managed and categorized support tickets efficiently using Zendesk, maintaining organized workflows and timely resolution.

Handled high-volume email inquiries with professionalism and accuracy, addressing customer concerns promptly. Resolved account and transaction issues, delivering seamless user experiences and fostering trust.

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