I'm Gemma, a hardworking and detail-oriented Virtual Assistant with experience in short-term rental management, customer support, and e-commerce product listing. I have 11 months of experience managing Airbnb and Vrbo properties, where I handled guest inquiries, booking concerns, reservations, check-in and check-out arrangements, and guest requests using platforms like Hospitable, Mystr, and Turno. I also have 1 year and 6 months of experience in e-commerce product listing, including creating product descriptions, editing product photos, updating product information, and checking listings for accuracy. Additionally, I have experience in insurance customer support, assisting clients through scripted calls. I am responsible, patient, organized, and willing to learn new skills. I always do my best to provide good customer service, communicate effectively, and complete tasks accurately and on time. I'm looking forward to working with clients who value reliability, and dedication.
