Customer Service Expert

Verified

$10/hr

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Outline

Looking for Full-Time work (8 hours/day) at $10/hour

High School Diploma

English proficiency Fluent

Professional Summary

I'm a dedicated customer service professional with over 8 years of experience delivering reliable, client-focused support across BPO and direct-client environments. Skilled in invoice management, client liaison work, and outreach, with a proven ability to build trust and resolve issues efficiently. Known for clear communication, adaptability across tools and platforms, and a genuine commitment to making every client interaction smooth and stress-free. Ready to bring the same consistency and care to a new team from day one.

Skills & Experience

Skills

Office & Administration > Data Entry > Microsoft > Document > Customer Service > Georgias > Shopify > Slack 5-10 Years

Billing & Invoicing 5-10 Years

Customer Support > Chat Support> Email Support> Shopify>Zendesk 2-5 Years

Sales Representative > Customer Support > Chat Support>Email Support 5-10 Years

*Administrative Support - 5-10 Years

Relationship Building 5-10 Years

Google Workspace 5-10 Years

Conflict Resolution 5-10 Years

Asana 2-5 Years

Process Optimization 2-5 Years

- Customer Service 5-10 Years

Project Management > Asana > Monday > Trello 2-5 Years

Inbound & Outbound Calling 5-10 Years

Cold Calling 2-5 Years

Hubspot 2-5 Years

Experience highlights

Customer Service Representative

Peak Support Global Enterprises · January/2020 – Present

Primary POC between clients and company. Delivered accurate invoices, delegated task distribution, partnered on onboarding processes improving customer satisfaction by 18%, managed sensitive data with confidentiality.

Instagram Outreach Specialist

Direct Client · January/2020 – Present

Reached out to online coaches on Instagram to grow their follower base and connect them with client services.

Customer Service Representative

Alorica Davao · January/2018 – Present

Managed 50+ daily inbound/outbound interactions with 95% first-call resolution. Maintained 4.8/5.0 satisfaction score. Processed billing with 100% accuracy. Executed retention campaigns increasing retention by 12%.

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