Technical Support Representative

Verified

$5/hr

Outline

Looking for Full-Time work (8 hours/day) at $5/hour

High School Diploma

English proficiency Conversational

Technical Support Representative experienced in supporting Google and Microsoft services, including Xbox and Microsoft 365.

Technical Support Advocate

IONOS · April/2024 – /

CAD Operator

Capella BPO Inc. · May/2022 – Present

Used client CAD software to prepare high-quality project drawings

Prepared cost-benefit analysis reports for projects

Drafted design specifications to guide project work

Maintained tight deadlines to support project schedules

Technical Support Representative (Google Play)

Sykes Asia Philippines · October/2019 – Present

Handled technical issues related to Play Store apps, refunds, and order transactions

Assisted with account recoveries and unauthorized charge investigations

Communicated technical information to non-technical users through simplified explanations

Asked targeted questions during troubleshooting to determine effective solutions

Technical Support Representative (Xbox and Office 365)

Concentrix-CVG Philippines · October/2019 – Present

Provided technical support for Xbox and Microsoft Office 365 services

Assisted customers with troubleshooting hardware and software issues

Explained technical concepts clearly to non-technical users

Used structured troubleshooting to identify and resolve issues efficiently

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