Admin. Secretary/ Reservations In-charge

Verified

$10/hr

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Outline

Looking for Part-Time work (6 hours/day) at $10/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Handling day to day Hotel Reservation Operation, Travel Agencies, Group Reservations and Tour Operator in a specialize manner to encourage repeat business.

Skills & Experience

Skills

Strong interpersonal and communication skills.• Proficient in MS office 2-5 Years

Experience highlights

Admin. Secretary/Reservation In-charge

Al Nakheel Hotel Apartments · February/2016 – Present

 Managing the day to day operations of the executive office
 Receive and screen all incoming telephone calls for the General Manager
 Scheduling and attending meetings, creating agendas and taking minutes.
 Keeping diaries, arranging appointments and Letter Writing.
 Organizing travel for staff and Provides payroll information by collecting time and
attendance records.
 Gather personnel records from other departments and/or employees.

Reservations Supervisor (Room & Restaurant)

One to One Hotel the Village · February/2013 – Present

 Assist with training Reservation Agents, including initial training and continuous on
the job training.
 Assist Agents with difficult problem calls and emails and take over calls and emails
whenever necessary and liaising with central reservations to communicate new rate
plans and promotions.
 To update online travel agencies website immediately and accurately if there are any
changes in the rate.
 Handling all group tours conventions from the initial blockage to the rooming lists.

Sales and Marketing Coordinator (Banquet)

Al Ain Palace Hotel · October/2010 – Present

 Establish and improve the reputation of the hotel by offering a personalized style of
service as per the hotels standard operating procedures.
 Timely attend all the telephone calls using clear and professional language, and
answer telephones using appropriate telephone etiquettes
 Answer phone, direct to appropriate person and / or take messages.

 Assist with typing of the Banquet and Sales correspondence, i.e. answering mail,
confirming banquet arrangements, menus, BEOs, contracts, etc.

Sales and Marketing Secretary

Delmon Hotel · October/2007 – Present

 Responsible for rendering secretarial, clerical and administrative service to the Sales
and Marketing Department.
 Reports directly to the Director of Sales and Marketing or delegate.
 Types reports, memos and emails as directed by the Director of Sales and
Marketing.
 Notes, types and distributes minutes of meetings (Sales & Marketing / Revenue
Meeting)
 Interacts, cooperates with other employees and individuals inside the Hotel, under
the direction of the Dir. of Sales and Marketing

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