Skills
Office and Administration > Quality Assurance
5-10 Years
Software > Zapier
1-2 Years
Process improvement
2-5 Years
Calendar Management
10+ Years
ChatGPT
1-2 Years
Project Coordination
5-10 Years
Customer Support > Chat Support > Email > Outbound sales >telemarketer > Appointment Setter > Admin Assistant > Virtual Assistant
2-5 Years
- Customer Service
5-10 Years
Client Relations
5-10 Years
Accounting > Accounts Payable > Internal Audit > Inventory > Excel
5-10 Years
Account Management; Customer Support > Sales Support > Lead Generation
5-10 Years
API Integration
1-2 Years
CRM Administration
5-10 Years
Customer Support > Chat Support > Email > Admin Assistant > Virtual Assistant > Executive Assistant
10+ Years
AI & AUTOMATION
2-5 Years
Experience highlights
Part-time Virtual Assistant
Freelance
·
January/2026
–
Present
Created 3+ e-learning modules weekly for English communication training. Designed financial plans, developed marketing materials, and edited videos for presentations.
Executive Partner
Athena
·
September/2024
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/
Managed executive inbox, calendar, and CRM systems. Coordinated projects, scheduled meetings, and led campaigns using Zapier and AI automation. Doubled lead conversions and loan closings through efficiency improvements.
Dental Insurance Verification Specialist
Stratus
·
May/2024
–
Present
Contacted insurance companies for healthcare information and managed 8+ patient cases daily. Assisted dental providers with follow-ups and appointment reminders.
Quality Assurance Specialist
Cognizant
·
December/2023
–
Present
Conducted 50+ weekly evaluations of customer service interactions for healthcare campaigns. Delivered insights and coaching for improvement through stakeholder collaboration.
Quality Assurance Specialist
Intelegencia BPO LLC
·
September/2020
–
Present
Led daily audits of product listings and customer service. Developed quality process and automated reporting system using Excel and PowerPoint. Scaled team from 20 to 50 agents.
