Skills
Office and Administration > Analytical
6 Months to 1 Year
Data Entry & Data Management
1-2 Years
Customer Service (Phone, Chat, Email)
2-5 Years
Time Management & Multitasking: Managing multiple conversations, tickets, or tasks efficiently.
5-10 Years
Administrative Support Calendar Management Email Management Data Entry File Organization & Documentation Research Chat support
2-5 Years
Experience highlights
Childcare Supervisor
Foundation University College
·
January/2024
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Present
Provided supervision and care to ensure the safety, well-being, and holistic development of children in a structured environment. Implemented child protection policies, managed behavior using positive discipline strategies, and supported children’s emotional, social, and developmental needs. Collaborated with teachers, parents, and stakeholders, and handled documentation and reporting of child-related concerns in compliance with school and legal standards.
Customer Service Representative
ECE
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December/2018
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Present
Managed high-volume customer inquiries via phone, chat, and email, ensuring timely and effective resolution of billing and account concerns. Maintained accurate customer and account records, ensuring data integrity and efficiency in operations. Processed and updated shipment and customer data with a high level of accuracy and attention to detail. Delivered professional, empathetic, and solutions-focused support, contributing to a positive customer experience.
ESL Teacher
WNL
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October/2015
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Present
Conducted online English lessons while managing schedules and tracking student progress. Maintained organized lesson plans and student records in a remote work environment. Demonstrated strong communication skills by engaging learners and improving comprehension.
