Skills
Customer Account Management
5-10 Years
Time & Task Management
5-10 Years
Leadership
5-10 Years
Communication
10+ Years
Client Services Management, BPO Operations, Technical Support, Customer Support
5-10 Years
Coordination
10+ Years
Customer Relationship Management
5-10 Years
- Customer Service
5-10 Years
Patient Scheduling
5-10 Years
Documentation and Records Management
10+ Years
Healthcare Administration
5-10 Years
Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support>Empathy>Technical Skills>Problem Solving
10+ Years
Customer coordination & follow-ups, Cold calling and cold emailing, Appointment setting, Consultative selling, Objection handling
5-10 Years
*Administrative Support -
10+ Years
Experience highlights
Learning Specialist/Customer Service Representative
Foundever Philippines Inc.
·
August/2018
–
Present
Advanced to Learning Specialist demonstrating strong sales performance. Applied consultative selling, built customer rapport, facilitated training activities, and managed competing priorities while maintaining accurate records.
Administrative Assistant
Tarlac Provincial Hospital
·
April/2013
–
Present
Led the province's Blindness Prevention Program and promoted eye health advocacy. Conducted training for health practitioners and championed the Eye Care Program. Managed patient scheduling, electronic medical records, and contributed to departmental reports for better decision-making.
