Customer Service & Client Operations Professional

Verified

$10/hr

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Outline

Looking for Full-Time work (8 hours/day) at $10/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Dynamic operations professional with broad experience across customer service, medical prior authorization, property claims, and end-to-end recruitment. Proven track record of managing complex workflows, resolving critical client issues, and streamlining administrative processes. Communicates clearly, adapts fast to new software and industries, and manages competing priorities with detail and speed.

Core Strengths:

Operations & Case Management: Handling property claims, medical authorizations, and administrative pipelines from intake through resolution.

Recruitment Leadership: Sourcing, screening candidates, building pipelines, and collaborating with management to fulfill staffing needs.

Client Relations: De-escalating sensitive concerns and delivering clear, efficient support in fast-paced environments.

Seeking to leverage cross-industry adaptability and strong organizational skills to drive accuracy and execution in a dynamic team role.

Skills & Experience

Skills

Accounting > Claims Processing 2-5 Years

Customer Support > Insurance > Prior Authorization 2-5 Years

Recruitment Less than 6 Months

Windows 10+ Years

Networking 5-10 Years

Written Communication 10+ Years

Google Less than 6 Months

Design > Adobe > Photoshop and Photo Lightroom > Premiere Pro > After Effects > Canva > Google Suites > Microsoft Office 10+ Years

Customer Support > Phone Support 10+ Years

Verbal Communication 10+ Years

Customer service > Sales Representative > Customer Support 10+ Years

Customer Support > Chat Support >Technical Support 5-10 Years

Accounting > Accounts Payable > Accounts Receivable > Billing 5-10 Years

Appointment setter Office and Administration > Data Entry > Encoding > Troubleshooting > Email Marketing> Data Cleaning > Data Management 5-10 Years

Customer Support > Customer Service > Bookkeeping using QuickBooks > Canva Editing > Email Management 10+ Years

Experience highlights

Customer Support / Recruitment Manager

iCare Financial Corp Inc. · January/2026 – Present

Email management, training onboarded clinics, inbound/outbound phone support, data management, billing inquiries for merchants and consumers, recruitment.

Claims Officer

QBE GSSC · March/2017 – Present

Lodged claims for insureds' property. Reviewed builders' and assessors' reports against policy terms. Provided clients with claim status updates.

Utilization Management Representative

Accenture Inc. · January/2014 – Present

Handled inbound calls from hospitals and doctors' offices to create prior authorizations for inpatient and outpatient requests.

Level II Technical Support Engineer

Calltek Center International Inc. · July/2008 – Present

Guided customers through connecting to internet using wired, wireless, or dial-up connections.

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