Skills
Customer Support
5-10 Years
Customer Support > Sales Support > Mobile Service
1-2 Years
Customer Support > Technical Support
1-2 Years
Virtual Assistance
2-5 Years
Experience highlights
Customer Service/Account Manager
Dukez Arcade – US E-Casino Ambassador
·
July/2021
–
/
• Create casino player accounts and add credits
• Handle inquiries and provide excellent customer service
• Manage two stores simultaneously
• Generate daily income and money-out reports for 12 platforms
Technical Specialist
Concentrix – (Microsoft)
·
March/2020
–
Present
• Provided technical support for Windows and Office issues
• Installed, activated, and troubleshot operating systems
• Solved driver and licensing issues remotely
Sales Representative
Alorica – (Sprint Mobile)
·
March/2019
–
Present
• Handled customer service and sales inquiries
• Processed applications, orders, and tracking
• Upsold products and secured prospect clients
Customer Service/ Sales Agent
Inspiro – (1800Flowers & Harry and David)
·
October/2018
–
Present
• Processed orders, refunds, and replacements
• Provided support via phone, email, and live chat
• Handled upselling and product assistance