Skills
Office and Administration > Quality Assurance
1-2 Years
Process improvement
1-2 Years
Root cause analysis
1-2 Years
Accounting > Accounts Payable > Billing Support
2-5 Years
- Customer Service
10+ Years
Customer Support > Chat Support >Technical Support
5-10 Years
Performance Management
2-5 Years
KPI Management
5-10 Years
Compliance Monitoring
2-5 Years
Experience highlights
Customer Service Representative (Spanish Bilingual)
Concentrix CVG
·
February/2019
–
Present
Delivered customer support for billing, repair, and troubleshooting. Exceeded KPIs by actively engaging with customers to address concerns and maximize satisfaction through prompt issue resolution.
Quality Analyst (Spanish Bilingual)
Omega Healthcare Management
·
July/2016
–
Present
Conducted root cause analysis and compiled quality performance reports. Facilitated calibration sessions and quality reviews. Assisted billing and insurance claims processes in English and Spanish.
Customer Service Representative
Foundever (formerly Sitel)
·
June/2014
–
Present
Coordinated parts orders to streamline customer support. Assisted technicians in identifying and processing appliance parts. Addressed inquiries and maximized customer satisfaction by resolving service issues promptly.
Customer Service Representative / Technical Support Specialist
Hinduja Global Solutions
·
February/2012
–
Present
Resolved billing inquiries and provided technical troubleshooting support. Facilitated prompt issue resolution for enhanced user experience and maximized customer satisfaction.
