Customer Support Specialist | Virtual Assistant

Verified

$5/hr

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Outline

Looking for Part-Time work (5 hours/day) at $5/hour

Bachelor's Degree

English proficiency Conversational

Professional Summary

Customer Support Pro (Email & Chat) | Virtual Assistant | Admin Task

Skills & Experience

Skills

Customer Support 5-10 Years

Experience highlights

AI Assistant / Customer Service Representative

Tymely AI Ltd., · January/2024 – Present

Tools Used: Gmail, internal labeling system, Slack
Main Tasks: Reviewed and categorized incoming emails, corrected AI labels, flagged escalations, ensured accuracy.

Customer Care Advocate (Chat & Email)

Edamama · October/2022 – Present

Tools Used: Zendesk, Freshdesk, Slack, Google Workspace
Main Tasks: Handled customer inquiries, processed refunds, explained policies, collaborated with teams, exceeded KPIs.

CSR → SME → Team Leader

Transcosmos Asia Philippines Inc., · October/2017 – Present

Tools Used: Salesforce, Zendesk, MS Office, Teams
Main Tasks: Resolved high-volume customer tickets, trained and coached agents, managed escalations, monitored performance, improved processes.

Human Resources Assistant

HiTutor.com Inc · January/2013 – Present

Tools Used: MS Office, Email, Spreadsheets
Main Tasks: Handled recruitment, scheduled interviews, managed onboarding, and maintained HR records.

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