Operations & Marketing Coordinator

Verified

$10/hr

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Outline

Looking for Full-Time work (8 hours/day) at $10/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Operations Manager with 15+ years of experience leading day-to-day operations, team performance, and client success for U.S., Australian, and BPO-based businesses. Proven track record managing capacity planning, operational metrics, and KPI reporting, and coaching agents and coordinators to meet service and performance targets. Skilled at developing and implementing operational policies and procedures, troubleshooting issues before they affect delivery, and collaborating cross-functionally to support company growth. Hands-on with CRM/pipeline systems (GoHighLevel), billing and invoicing accuracy, and remote/async team collaboration across time zones. Uses AI tools (Claude, ChatGPT, Gemini) daily to speed up reporting, analysis, and documentation, and is comfortable learning new operational platforms quickly.

Skills & Experience

Skills

Team Leadership & Coaching 5-10 Years

Operations & Project Management 2-5 Years

Multimedia Content Production 2-5 Years

Client & Stakeholder Relations 2-5 Years

Resource & Capacity Planning 5-10 Years

Marketing Automation & CRMs 2-5 Years

Experience highlights

Digital Marketing Assistant

Various Clients · October/2020 – Present

Digital Marketing & Campaigns: CRM & Automation, Campaign Execution, Web Management
Multimedia Content Production & Distribution: Video Editing, Podcast Management, Content Repurposing
Operations & Administrative Support: Property Management Support, Daily Reporting, Ad-Hoc Tasks

Operations Manager

Leagenda BPO · February/2015 – Present

Workforce & Capacity Management: Managed call center scheduling, resourcing, and recruitment initiatives to consistently meet service level targets.
Performance Optimization: Analyzed data to optimize call center productivity and maintain strict quality standards.
Team Development: Fostered a growth-oriented team environment and provided coaching and technical development to staff to ensure exceptional service delivery.
Executive Reporting: Tracked key performance metrics

Campaign Supervisor

GlobalSync Business Solutions · September/2010 – Present

Client Relationship Management: Served as the primary point of contact for clients, coordinating campaign activities and delivering weekly and monthly billing summaries and activity reports.
Operations & Compliance: Directly supervised agent performance, ensured service standards were met, and enforced compliance with company operating procedures. Escalation & Training: Managed customer issue resolution with efficiency while training and overseeing campaign employees.

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