Skills
Customer Support > Customer Service > Fraud detection
2-5 Years
Public Relations
2-5 Years
Content Strategy
2-5 Years
Marketing > Content Creation > Research
Less than 6 Months
Engagement
2-5 Years
~Data Entry
2-5 Years
- Customer Service
5-10 Years
B2B Sales
2-5 Years
Database Management
2-5 Years
Account Management; Customer Support > Sales Support > Lead Generation
2-5 Years
Chat Support > Social Media Management
2-5 Years
Market Research & Analysis
5-10 Years
Basic Graphic Design>Canva
2-5 Years
Conflict Resolution & De-escalation
2-5 Years
Canva> Basic Photoshop> 2D Design > Autocad > Sketchup > Capcut
2-5 Years
Experience highlights
Social Media Manager and Researcher
Sunshine Television
·
January/2024
–
/
Expanded digital footprint by growing Facebook pages by 7,000+ followers. Managed PR for automotive brands, produced multimedia content via Canva and CapCut, monitored industry trends, handled VAT records and statutory contributions.
Customer Service Representative
TeleTech
·
January/2019
–
Present
Specialized in fraud detection and risk management. Delivered multi-channel support to customers and drivers. Investigated and resolved complex billing issues, missing orders, and refund requests while maintaining platform compliance.
Lead Generation Specialist
StraightArrow Corporation
·
January/2018
–
Present
Executed targeted B2B lead generation for Australian market. Built and maintained prospect databases. Managed pipeline qualification to maximize conversion rates. Coordinated across international time zones for global stakeholders.
Lead Generation Specialist
CloudConsole IT Services
·
January/2018
–
Present
Managed sensitive client databases with strict confidentiality compliance. Developed targeted lead generation strategies aligned with data privacy guidelines to meet team performance goals.
Intern
Development Bank of the Philippines
·
January/2017
–
Present
Conducted qualitative and quantitative research on macroeconomic trends and SME socioeconomic landscapes. Organized and archived critical research documents for departmental staff retrieval.
