Skills
Leadership
2-5 Years
Cusomer service
5-10 Years
2-5 Years
Critical Thinking
2-5 Years
Communication
5-10 Years
Negotiation
2-5 Years
~Data Entry
2-5 Years
- Customer Service
5-10 Years
Microsoft Suites
5-10 Years
AI Tools
1-2 Years
Customer Support > Chat Support> Email Support> Shopify>Zendesk
1-2 Years
Customer Service>Sales
1-2 Years
Customer Service > Gorgias > Shopify
1-2 Years
Human Resources > HR Management > Administrative Works > Operations Management
2-5 Years
Experience highlights
Cold Calling
Gscale Marketing
·
June/2026
–
Present
Voice Agent Supervisor
Presto Phoenix, Inc.
·
January/2022
–
Present
Managed daily operations and attendance tracking. Coordinated agent scheduling via WIW. Provided coaching and training to voice agents. Trained new agents during live shifts and supported brand launch activities.
Customer Service Associate - Order Taker
Cyborg Ops
·
January/2021
–
Present
Leveraged AI-powered tools to place customer food orders. Performed data entry and transcription. Communicated with team members to resolve issues and adapted quickly to updates.
Customer Support Representative / Appointment Setter
Maven's Creamery
·
April/2019
–
Present
Provided customer support via Zendesk. Managed Shopify order inquiries and performed data entry. Conducted outbound calls to generate qualified appointments.
Customer Support Representative / Appointment Setter
Advanced Solar Solutions
·
August/2018
–
Present
Provided customer support and appointment-setting services in lead-generation environment. Conducted outbound calls to contact leads and deliver persuasive sales conversations.
