Outline
Looking for Full-Time work (8 hours/day) at $5/hour
Bachelor's Degree
English proficiency Fluent
Professional Summary
Organized and detail-oriented professional with over 5 years of experience in administrative tasks and customer service across various industries. Demonstrated expertise in researching, organizing, and accurately compiling data to meet deadlines. Proficient in back-office support, task prioritization, and clear communication, ensuring smooth project workflows and client satisfaction. Adept at collaborating with teams to align with client objectives and optimize operational efficiency.
Skills & Experience
Skills
Customer Support
Customer Support > Chat Support
Office and Administration
Office and Administration > Data Entry
MS Office & Google Workspace
Customer Support > Phone Support > English Speaking
Office and Administration > Adaptability
Office and Administration > Attention to Detail
Office and Administration > Collaboration
Office and Administration > Communication
Office and Administration > Organization
Office and Administration > Problem Solving
Office and Administration > Time Managment
Experience highlights
Virtual Assistant - List Assembly Specialist
SoFlo Music Academy
·
August/2024
–
Present
Ensured data accuracy and organization by researching and compiling comprehensive lists in Google Sheets, including names, emails, contact information, and geographic details. Supported client objectives through effective email outreach and response review, consistently meeting strict deadlines. Maintained clear and professional communication with the client to clarify project goals and deliverables, ensuring alignment with expectations.
Customer Service Representative - Live Chat Support
Probe CX Philippines Inc.
·
April/2023
–
Present
Managed a high-volume Australian flight reservation account, ensuring a smooth and efficient booking process for customers through live chat. Consistently provided excellent customer service by quickly resolving inquiries and booking issues within a 5-minute timeframe, exceeding client expectations. Created a positive and collaborative customer support environment by working effectively with team leaders to solve complex travel-related problems.
Data Entry Assistant
Jeffrey Thompson
·
July/2021
–
Present
Ensured data accuracy and improved internal processes by importing varsity game schedules from various school websites into Google Sheets. This involved careful data entry and organization, contributing to a centralized and reliable database. Supported data quality by identifying and correcting inconsistencies in customer information, and promoting a clean and organized customer relationship management (CRM) system.
Chatbot Lead Generation Specialist
SixPent Network
·
February/2020
–
Present
Pioneered the use of non-voice technology and pre-programmed scripts as an Avatar Agent, effectively generating leads for Auto Insurance. Utilized effective questioning techniques to verify customer interest and ensure Telephone Consumer Protection Act (TCPA) compliance during lead generation. This role honed my communication, lead generation, and legal compliance skills in a fast-paced, commission-driven environment.
Cashier / Service Crew / Production Crew
Dairy Queen - Saudi Arabia
·
June/2012
–
Present
Improved the customer experience by optimizing the checkout process. This involved efficiently processing orders, handling payments, and maintaining accurate cash records for smooth transactions. Additionally, I provided friendly and efficient customer service, ensuring a welcoming dining experience for all guests. In addition to front-of-house duties, I actively contributed to efficient restaurant operations.
Contact Details Are Private
Create a free employer account to post a job and review applicants. Upgrade to message talent or view contact details.
Create Free Account
Already have an account? Log In