Customer Service

Verified

$10/hr

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Outline

Looking for Full-Time work (40 hours/day) at $10/hour

Bachelor's Degree

English proficiency Conversational

Professional Summary

With 8 years of customer service expertise, I deliver seamless support through phone, email, and chat while ensuring exceptional client satisfaction. Skilled in administration, e-commerce, Google Suite, and CRM systems, I combine efficiency, professionalism, and adaptability to exceed expectations consistently.

Skills & Experience

Experience highlights

PROCESS ASSOCIATE - ACCOUNT RECEIVABLE

Genpact · April/2024 – /

Provided admin support, handled Account management,
invoice management, following up on past-due invoices,
and processed dispute requests.
Scheduled appointments for chart retrieval specialists to
retrieve charts for medical records

SOCIAL MEDIA REPRESENTATIVE & EMAIL SUPPORT (WFH)

Ibex, Philippines · September/2020 – Present

Assisted Call in Pick-up
Tracked existing shipments and assisted with customer inquiries.Submitted ticket for package research
Handled escalation

PERSONAL ASSISTANT/ADMIN SUPPORT

St Rita Travel & Tours · August/2019 – Present

Provided admin support, email management, and
managed the company’s social media accounts.
Created social media content, designed, edited
graphics, and created reels.
Assisted customers’ inquiries on social media platforms
Regarding Hotel/ Flight booking and reservations

CUSTOMER SERVICE ASSOCIATE

Convergys, Phils. · September/2013 – Present

Handled incoming calls and resolved customer inquiries through phone and email
Performed internet research, Quality checks, and lead generation as needed.

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