I am a dedicated Customer Service and Technical Support professional with over four years of experience supporting customers in healthcare, telecommunications, and government service accounts. I have extensive experience handling inbound and outbound calls, technical troubleshooting, provider verification, appointment scheduling, customer retention, and resolving complex customer concerns. I am proficient in Microsoft Office 365, Excel, Outlook, Google Workspace, CRM and Case Management systems, and Intercom. I am known for being organized, detail-oriented, and committed to providing excellent customer service while maintaining accuracy and professionalism in fast-paced environments. I am eager to contribute my skills to a remote team and continue delivering exceptional support while growing professionally.
