Sr. Customer Service Rep

Verified

$5/hr

Message Bookmark

Outline

Looking for Freelance work (6 hours/day) at $5/hour

Bachelor's Degree

English proficiency Conversational

Professional Summary

What sets me apart is my unique blend of technical proficiency, customer service excellence, and leadership—honed through 4 years in CSR, tech support

Skills & Experience

Skills

Self-Management Skill 2-5 Years

Tech Adaptability 2-5 Years

Customer Support (CSR) 2-5 Years

Social Media or Content Support 1-2 Years

Experience highlights

Sr Customer Rep

Sutherland Global Services · April/2021 – Present

Handle complex customer inquiries and escalations via phone, email, or chat.

Train and mentor junior reps, ensuring service excellence.

Analyze customer feedback & trends to improve processes.

Resolve complaints with diplomacy and brand compliance.

Maintain high CSAT/NPS scores through proactive solutions.

Collaborate with cross-functional teams (Tech, Sales, QA) for seamless support.

Upsell/cross-sell when appropriate to drive revenue.

Contact Details Are Private

Create a free employer account to post a job and review applicants. Upgrade to message talent or view contact details.

Create Free Account

Create a free account

Create a free employer account to post a job and review applicants.

Create Free Account

Already have an account? Log In