Skills
Office and Administration > Data Entry > Encoding > Troubleshooting
2-5 Years
- Customer Service
5-10 Years
Customer Support > Chat Support >Technical Support
2-5 Years
CRM & Tools
2-5 Years
Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support>Empathy>Technical Skills>Problem Solving
5-10 Years
Microsoft word
2-5 Years
Quality Analysis
1-2 Years
Chat support
2-5 Years
Microsoft Powerpoint
1-2 Years
Cost Estimate > Microsoft Excel
2-5 Years
Experience highlights
Technical Support Representative
Samsung Home Electronics
·
February/2026
–
Present
Provided expert technical support for US customers on Smart TVs, soundbars, projectors, and gaming monitors. Diagnosed and resolved hardware, software, and connectivity issues.
Customer Service Representative/Technical Support Representative
Yoto
·
October/2025
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Present
Delivered multi-channel support via chat, email, and phone for Yoto screenless audio players. Troubleshot device issues and managed order logistics.
Liverun Coordinator
Southern Shorthaul Rail Australia
·
March/2025
–
Present
Monitored live tracking systems for freight trains. Verified train consists and coordinated with onshore Australian teams for real-time operational updates.
Virtual Assistant/Quality Analyst
Amazon
·
February/2023
–
Present
Conducted statistical analysis to identify product issues and improvement areas. Investigated customer complaints and developed quality standards.
Customer Service Representative
Teleperformance
·
May/2021
–
Present
Responded to customer queries via email and chat in timely manner. Identified customer needs and met quality targets through excellent customer service.
