Skills
Leadership
2-5 Years
CRM
5-10 Years
Effective Communication
5-10 Years
- Customer Service
5-10 Years
Data & Reporting
2-5 Years
Team Management
2-5 Years
Process Optimization
2-5 Years
• Time Management
5-10 Years
Calendar Management > Scheduling
2-5 Years
Human Resources > HR Management > Administrative Works > Operations Management
2-5 Years
Critical Thinking
2-5 Years
E-Commerce > Amazon > Inventory Management
2-5 Years
● Project Management
2-5 Years
Cost Control
2-5 Years
Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support>Empathy>Technical Skills>Problem Solving
2-5 Years
Experience highlights
Virtual Assistant
Everything Knoxville Handyman
·
July/2026
–
Present
Managed customer inquiries, scheduling, and follow-ups. Prepared estimates and project descriptions. Coordinated technician schedules and maintained CRM records. Tracked expenses and job profitability.
Customer Service Representative
General Logistics System
·
January/2026
–
Present
Answered customer queries regarding parcels and packages, providing support and tracking information.
Operations Manager
E.A.R.S Appliance Rescue
·
August/2022
–
Present
Oversaw scheduling, repairs, and technician resources. Managed quality control, cost control, and budget monitoring. Coordinated with Home Warranty for work authorizations and resolved customer and technical issues.
Customer Service Representative II
Telstra
·
August/2019
–
Present
Answered customer billing inquiries and provided support regarding account issues and service concerns.
Retention Specialist
Experian
·
June/2016
–
Present
Ensured customer problems were resolved and maintained active accounts through follow-up and retention strategies.
