Customer Service Representative/Sales and Marketing Assistant

Verified

$5/hr

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Outline

Looking for Full-Time work (6 hours/day) at $5/hour

Bachelor's Degree

English proficiency Conversational

Professional Summary

Customer service expert and sales-driven marketer with a knack for building relationships and boosting revenue.

Skills & Experience

Skills

Customer Support > Chat Support 1-2 Years

Customer Support > Sales Support > Account Retention 2-5 Years

Marketing > Social Media Management 2-5 Years

Experience highlights

Assistant Marketing Manager

Global Satellite Technology Services Inc · November/2022 – /

Create compelling marketing materials like brochures and engaging mini-commercials.
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Launch impactful social-media campaigns to enhance engagement and visibility.
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Organize events like product demos, roadshows, and conferences.
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Booking a hotel, an airline, or even representing the business at the event could all be part of this.
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Receive and process customer orders through various channels, including phone, email, or online platforms.

Sales and Marketing Assistant

Global Satellite Technology Services Inc · February/2018 – Present

Research and monitor satellite and Telecommunications industry competitors, tracking their marketing strategies, service offerings, pricing, and customer management.
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Help maintain and update the company's website with relevant content, product details, service information, and industry news, ensuring that it is SEO-friendly.
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Conduct surveys, gather feedback, and analyze customer data to identify customer needs, pain points, and satisfaction levels.

Customer Service Representative

Global Satellite Technology Services Inc · September/2016 – Present

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Assisting customers with satellite signal issues, service disruptions, or hardware malfunctions.
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The CSR may guide the customer through basic troubleshooting steps (like resetting the modems or checking connections) or escalate the issue to the technical support team if it requires more advanced intervention.
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Documenting common issues or technical problems reported by customers to help improve product and service offerings.

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