Skills
Customer Support
5-10 Years
Customer Support > Healthcare
1-2 Years
Technical Support, Cold Calling, Lead Qualifier, Telemarketing, Appointmnet Setting. Sales and Marketing, Virtual Assistance, Customer Service
2-5 Years
Experience highlights
Supervisor - Customer Service
UNITED HEALTHCARE | Optum Global Solutions PH
·
August/2024
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/
Supervised a team of 15–20 healthcare customer service representatives, ensuring compliance with HIPAA and company policies while meeting performance targets. Oversaw daily operations including claims processing, insurance verification, and member support, providing coaching and performance evaluations to drive agent development. Collaborated with clients and internal stakeholders to resolve escalations, improve workflows, and maintain high standards of accuracy and customer satisfaction.
Training Specialist
VXI Global Holding BV
·
February/2021
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Present
Designed and facilitated training programs for new hires and tenured agents, focusing on technical support, billing processes, and customer handling skills. Conducted sales and retention workshops to strengthen upselling and objection-handling techniques. Monitored performance, provided coaching, and developed learning materials to ensure agents met KPIs and delivered excellent customer experiences.
Operations Supervisor | Team Lead
VXI Global Holding BV
·
September/2021
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Present
Managed a team of 15–20 customer service representatives, overseeing daily operations to ensure KPIs and client targets were consistently achieved. Provided coaching, performance evaluations, and training support to drive agent development and maintain high-quality service. Coordinated with clients and internal stakeholders, resolved escalations, and implemented process improvements to optimize workflow efficiency and customer satisfaction.
Customer Service Representative
VXI Global Holding BV
·
November/2019
–
Present
Customer Service Representative – Telco Account (BPO)
Provided technical support for internet, cable, and phone services, handled billing inquiries, and resolved customer concerns with professionalism. Consistently met KPIs by delivering excellent service, managing escalations, and driving sales through upselling and customer retention strategies.
