Amazon specialist | Customer Service ( Chat, Email and Phone ) | eCommerce Support

Verified

$5/hr

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Outline

Looking for Full-Time work (8 hours/day) at $5/hour

Associate Degree

English proficiency Conversational

Professional Summary

Experienced Amazon Virtual Assistant skilled in product research, listing optimization, customer support, and account management.

Skills & Experience

Skills

Customer Support 2-5 Years

E-Commerce > Amazon > Dropshipping 6 Months to 1 Year

Team Leadership 1-2 Years

Amazon and Walmart Expert 1-2 Years

Customer Support > Technical Support Less than 6 Months

Experience highlights

Technical Support Specialist (Google Account) | Chat, Phone and Email

ALORICA · March/2024 – Present

• Delivered troubleshooting steps for google products, OS and connectivity
issues.
• Reduced Average Handled Time (AHT) by 12% through efficient resolution.
• Maintained 90%+ CSAT scores with clear, empathetic support.

Customer Service Associate / SME

AMAZON · July/2024 – Present

• Handled 60+ customer cases daily via phone, chat, and email with 95% first
contact resolutions.
• Ranked consistently in the top 10% for quality assurance scores.
• Mentored 20+ new hires as Subject Matter Expert (SME), boosting team
performance by 15%.
• Recognized by management for leadership and process knowledge sharing.

Customer Service Representative (Walmart Account) | Chat, Phone and Email

IQOR PH · September/2022 – Present

• Assisted Walmart eCommerce customer with orders, returns, accounts and
website issues.
• Handled 50+ inquiries daily with 99% accuracy in tracking and returns.
• Helped raise team CSAT scores by 10% through empathy – driven support.

Amazon Drop shipping & Tacking, Freelance

Remote · April/2020 – Present

• Managed Amazon drop shipping operations, including orders, product
orders, product inquiries, and disputes.
• Reduced disputes by 20% through proactive communication and tracing.

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