Knowledge Management | Process Analyst | Project Management | Service Delivery | Customer Support

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$8/hr

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Outline

Looking for Full-Time work (8 hours/day) at $8/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Skilled in Knowledge Management, Process Analysis, IT, and Customer Support. Extensive experience in project management, automation, data analysis, and data and order management. Demonstrated track record in the software, information technology, and customer service sectors.

Skills & Experience

Skills

Customer Support 10+ Years

Marketing > Content Creation > Technical Writing 2-5 Years

Office and Administration > Data analysis 2-5 Years

Microsoft Excel 10+ Years

Order Management 2-5 Years

Experience highlights

Senior Knowledge Management Specialist

Kreloses · June/2023 – Present

Worked closely with subject matter experts and stakeholders to create and deliver the company's knowledge base.
Ensured the accuracy and relevance of existing content, procedures, and style guides through regular maintenance and updates.
Offered valuable input on continuous software releases.

Operations Process Analyst

Lexmark Research and Development Corp. · March/2022 – Present

Focused on enhancing systems and processes to optimize operations.
Leveraged automation prospects and managed projects to improve process effectiveness.
Examined data from CRM and ERP software, and provided pertinent reports to stakeholders and operations.

Senior Specialist / Key User

Lexmark Research and Development Corp. · August/2014 – Present

Delivered first-level support for system and process-related concerns for operational teams, stakeholders, and external partners.
Conducted training sessions for suppliers and partners.
Assisted in system integration projects and offered insights for enhancing business system processes.

Logistics and Depot Administrator

Lexmark Research and Development Corp. · January/2010 – Present

Handled orders and shipments from offshore warehouses located in Australia and New Zealand.
Offered timely updates and addressed any order-related concerns.
Oversaw stock inventory and took part in routine stock-taking tasks.

Work Order Management Specialist

Lexmark Research and Development Corp. · January/2009 – Present

Managed field service technician inquiries and problems.
Offered prompt resolutions and actively anticipated potential delays and challenges arising from system or logistics issues.
Generated reports on order and call management for stakeholders to enhance operational efficiency.

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