Skills
Active Directory & Azure AD
1-2 Years
Automation
Less than 6 Months
Account Executive > Microsoft 365
1-2 Years
Administration
2-5 Years
Account Management
2-5 Years
Ticketing Systems
5-10 Years
support
2-5 Years
Operations
5-10 Years
JD Edwards
1-2 Years
Remote Desktop Support
2-5 Years
Incident Management
2-5 Years
ITIL
2-5 Years
Application support
2-5 Years
Network Troubleshooting
2-5 Years
Adaptability and Change Management
2-5 Years
Experience highlights
Remote Desktop Specialist / Subject Matter Expert
HCL Technologies Philippines, Inc.
·
May/2025
–
/
Subject Matter Expert providing guidance to L1/L2 analysts for complex incident resolutions. Troubleshoot software, hardware, network, and access issues. Install and configure security tools.
IT Operations Analyst II / Major Incident Manager
Conduent Inc.
·
May/2023
–
Present
Triaged and prioritized major incidents. Led restoration efforts using ITIL best practices. Ensured timely stakeholder communication on service interruptions and resolutions.
Infrastructure Operations Analyst II
Essilor Shared Services Philippines Inc.
·
Apr/2021
–
Present
Provided second-level support for virtualization, Windows/Linux OS, and backup systems. Trained junior analysts. Monitored infrastructure and coordinated change management.
Infrastructure Operations Analyst I / Tier 1 Service Desk
Nityo Infotech, Inc.
·
Jun/2020
–
Present
Delivered infrastructure technical support via ticketing tool, email, and chat. Documented common issues in knowledge base. Assisted with user provisioning and access management.
Application Development Analyst
Accenture, Inc.
·
Apr/2017
–
Present
Provided second-level application support for JD Edwards end-users. Investigated and resolved incidents in Order Management and Transportation Management modules.
