Skills
Customer Support > Chat Support
2-5 Years
Customer Support > Email Support
5-10 Years
Customer Service, Email Management, Microsoft Office literate
10+ Years
Customer Support > Ecommerce > Amazon?
2-5 Years
E-Commerce > Inventory Management
2-5 Years
Office and Administration > Google Suite
5-10 Years
Software > Software QA Testing > Functional Testing
1-2 Years
Microsoft Office
10+ Years
Product Listing
2-5 Years
E commerce - Shopify
2-5 Years
Customer Support > Chat Support > Amazon > Email Support
2-5 Years
E-Commerce > Catalog Management
2-5 Years
E-Commerce > Amazon > Catalog Management
1-2 Years
E-Commerce > Ebay > Customer Support
2-5 Years
HTML/CSS (Basic Edits using Shopify & Wordpress)
1-2 Years
Experience highlights
Junior QA Tech Analyst
Seven Seven Global Services
·
May/2023
–
Present
Responsible for executing manual tests to ensure software quality and functionality. Duties include reviewing requirements, writing and executing test cases, identifying bugs, documenting results, and collaborating with developers to resolve issues. Ensures product reliability and user-friendly experience across devices and platforms.
Helpdesk Team Lead (Mortgage Company)
Seven Seven Global Services
·
September/2021
–
Present
Customer Service Supervisor for eCommerce
Seven Seven Global Services
·
April/2018
–
Present
Oversees daily operations of the customer support team to ensure timely, professional service across all channels. Manages escalations, monitors KPIs, coaches agents, and improves workflows. Collaborates with fulfillment, sales, and tech teams to resolve order issues and enhance the customer experience.
Customer Service Representative
WIPRO Business Process Solutions
·
April/2018
–
Present
Customer Service Team Leader
Transfast
·
February/2016
–
Present
