Account Manager

Senior Operations and Service Delivery leader with 17+ years of BPO and customer operations experience across telecommunications, sales, service, loyalty, and customer experience. Experienced in leading high-volume teams, managing KPIs and SLAs, improving customer experience, and driving operational efficiency.

I specialize in Operations Management, Service Delivery, Performance Management, Quality Assurance, Process Improvement, Leadership Development, Escalation Management, Client Management, Transformation, and Operational Governance.

I have a strong track record of translating business objectives into actionable strategies, building accountable and high-performing teams, strengthening processes, and delivering measurable results. I work effectively with clients, senior stakeholders, and cross-functional teams to resolve complex operational challenges and sustain performance.

Open to remote leadership opportunities in Operations, Service Delivery, Customer Experience, BPO