Skills
Coaching > Credit Repair? > Risk Assessment
5-10 Years
Office and Administration > Quality Assurance
5-10 Years
Team Leadership
5-10 Years
Account Management
5-10 Years
Root cause analysis
5-10 Years
Auditing
10+ Years
Regulatory Compliance
10+ Years
Facilitation
5-10 Years
- Customer Service
10+ Years
Standard operating procedures
5-10 Years
Escalation Management
5-10 Years
Performance Coaching
5-10 Years
Accounting > Accounts Payable > Accounts Receivable > Billing
5-10 Years
Document Verification
5-10 Years
• Technical Troubleshooting
1-2 Years
Experience highlights
Quality Assurance & Compliance Specialist
Genpact Services LLC
·
March/2018
–
/
Conduct daily QA audits and email compliance reviews on financial accounts. Direct floor performance and execute coaching to reduce error rates. Implement risk management frameworks and SOPs for sensitive financial record processing. Lead document verification to prevent fraud.
Integrated Services Management Specialist
VXI Global Solutions
·
January/2016
–
Present
Managed comprehensive customer accounts for AT&T and DirecTV services. Processed plan upgrades, billing adjustments, and home internet applications. Handled customer retention and complex account inquiries with regulatory compliance.
CSR / TSR / SME / Product Trainer
Dish Network
·
March/2015
–
Present
Delivered technical troubleshooting and account administration for direct-broadcast satellite systems. Developed and facilitated new hire training programs on satellite technical and customer service standards. Managed supervisor escalations and dispatched field service technicians.
