Skills
Call Center Agent
2-5 Years
Customer Service Representative
2-5 Years
Call Caller/Appointment settler
2-5 Years
Call Center Agent In bound and Out bound
2-5 Years
Order Management
1-2 Years
Insurance Verification / Authorizations
6 Months to 1 Year
BackOffice Support
2-5 Years
Experience highlights
Insurance Verification and Authorization
Emerson Health
·
September/2025
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As a remote Insurance Verification and Authorization Specialist for U.S.-based healthcare providers, I verified patient eligibility, benefits, and prior authorizations using WebPT, MEDITECH and Insurance cites while working with US-based Medical Insurances. I ensured accurate documentation, minimized claim issues, and supported efficient patient scheduling and billing workflows.
Customer Service Representative
Virtual Staffing Solutions
·
March/2024
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Handling inbound and outbound calls, resolving customer inquiries, processing orders, and delivering exceptional service. Skilled in problem-solving, conflict resolution, CRM systems, and building positive customer relationships while consistently meeting performance goals.
Order Management
Bayada Home Health Care
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April/2024
–
Present
Provided remote order management support for a U.S.-based healthcare practice, ensuring timely physician order processing, accurate EMR documentation, and seamless coordination with healthcare providers. Managed pending orders, maintained compliance with clinic protocols and HIPAA standards, and contributed to efficient clinical workflows through organized administrative support.
