Skills
Customer Service Representative
5-10 Years
Experience highlights
Process Developer
Genpact Philippines
·
October/2025
–
Present
I worked as a Process Developer handling customer service and financial account support tasks. My responsibilities included responding to customer inquiries, resolving account-related issues, and ensuring accurate and timely processing of transactions. I was responsible for reviewing and verifying financial information, maintaining compliance with company procedures, and documenting all interactions properly. I also worked in a fast-paced environment where I needed to multitask, meet deadlines,
Onboarding Manager
WefullFill
·
June/2025
–
Present
I worked in a seasonal onboarding manager role for three months, where I assisted in the onboarding process of new team members. My responsibilities included coordinating onboarding requirements, ensuring completion of necessary documentation, and supporting smooth integration of new hires into the system. I also helped manage schedules, communicated updates, and ensured that onboarding tasks were completed accurately and on time in a fast-paced environment.
Admin Assistant
Swift Canada
·
March/2025
–
Present
I worked as a seasonal Administrative Assistant for three months in a medical-related environment, where I supported daily administrative and clerical operations. My responsibilities included managing patient or staff records, organizing schedules, handling data entry, and assisting with documentation. I also helped coordinate communications within the team to ensure smooth workflow and accurate processing of information in a fast-paced healthcare setting.
Leap Mentor
IQOR PHILIPPINES
·
December/2023
–
Present
I worked for more than two years as a Leap Mentor,where I supported employee development and performance improvement within the team. My responsibilities included coaching and guiding new hires, conducting refresher sessions,and helping agents improve their communication and process knowledge. I also monitored performance metrics, provided feedback, and assisted in ensuring consistent quality and productivity standards. Through this role,I developed strong leadership, mentoring,and communication
Customer Service Representative
IQOR PHILIPPINES
·
February/2022
–
Present
I worked as a Customer Service Representative for one year, where I handled customer inquiries, resolved concerns, and provided accurate information in a timely and professional manner. I consistently met performance and quality standards, which led to my promotion as a Mentor.
