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Jay Rafael S.

Operations and Business Support Professional

Verified
$8/hr

Outline

Looking for Full-Time work (8 hours/day) at $8/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Operations & Business Support Professional with 3+ years of experience supporting executives,
operations, client success, and project teams across U.S., Canadian, and Philippine organizations. Skilled
in executive support, project coordination, documentation, stakeholder engagement, compliance, and
process improvement. Experienced in managing confidential information, coordinating cross-functional
workflows, and bringing structure and accountability to fast-paced environments. Also brings 7+ years of
experience in environmental advocacy, partnership building, and community-based initiatives across
Mindanao. Passionate about supporting mission-driven organizations through strong organization,
collaboration, and reliable operational support.

Skills & Experience

Skills

Credit Repair Specialist 1-2 Years
Project & Task Coordination 5-10 Years
Operations & Delivery Specialist 2-5 Years
Credit Analysis 1-2 Years
Project & Operations Coordination 2-5 Years
Inquiry Removal Expert 1-2 Years
2-5 Years
Community Engagement 5-10 Years
● Project Management 2-5 Years
Design > Adobe > Photoshop and Photo Lightroom > Premiere Pro > After Effects > Canva > Google Suites > Microsoft Office 2-5 Years
Documentation & Reporting 2-5 Years
Google Workspace 2-5 Years
Design > GoHighLevel Less than 6 Months
Human Resources > HR Management > Administrative Works > Operations Management 2-5 Years
*Administrative Support - 2-5 Years

Experience highlights

Policy and Compliance Officer
DART App PH · January/2026 – /
Developed operational policies and standardized procedures for booking platform. Collaborated with business development on workflows and customer service standards. Identified operational gaps and recommended improvements.
Operations and Delivery Lead
Banoo Marketing Agency · January/2026 – Present
Coordinated daily operations and client deliverables. Served as liaison between teams, monitored workflows, managed client records and documentation with strong attention to detail.
Program Facilitator
Save Philippine Seas · December/2024 – Present
Facilitated environmental leadership sessions and workshops on resolution writing and governance. Mentored marine litter project implementation and supported marine conservation campaigns and community engagement.
Partnership Building Officer
Interfacing Development Interventions for Sustainability, Inc. (IDIS) · January/2024 – Present
Developed partnerships with LGUs, NGOs, academic institutions. Coordinated environmental campaigns and policy dialogues. Led Plastic-Free Pilipinas campaign in Davao City schools.
Client Success Manager / Credit Repair Specialist
Freelance · December/2024 – Present
Provided administrative and client support to US-based credit repair firm. Drafted contracts using PandaDoc, handled confidential financial documents, assisted clients in improving credit scores and securing loan approvals.
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