Customer Relations Specialist

Verified

$5/hr

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Outline

Looking for Part-Time work (6 hours/day) at $5/hour

Bachelor's Degree

English proficiency Conversational

Professional Summary

Experienced in the following:
1. First line of contact via email, phone and chat
2. Assisting customers with product issue, track their orders
3. Follow retention process for subscription cancellation
4. Educate customers about refund policy and subscription benefits
5. Manage high volume of inbound support through phone, email, and chat. Making sure we do not overcompensate customer who reached out using multiple channels complaining about one product from one order (number).

Skills & Experience

Skills

Communication Skills 5-10 Years

Counseling 2-5 Years

Administration 2-5 Years

Active Listening 5-10 Years

- Customer Service 2-5 Years

Clinical Documentation 2-5 Years

• Time Management 5-10 Years

Psychometrics 2-5 Years

Appointment setter Office and Administration > Data Entry > Encoding > Troubleshooting > Email Marketing> Data Cleaning > Data Management 2-5 Years

Experience highlights

Customer Service Representative

Awesome CX by Transcom · January/2025 – Present

First line of contact via email, phone and chat. Assist customers with product issues, track orders, manage subscription cancellations, and educate on refund policies and benefits.

Behavioral Interventionist

St Mary's College of Tagum · January/2017 – Present

Formulated evaluations and progress reports. Documented interventions during treatment sessions. Provided instructions to parents/guardians for home and school implementation.

Basic Education Psychometrician

Kapansanan Ay Akibat sa Kaunlaran ng Bayan · January/2013 – Present

Collected statistics for baseline data. Administered aptitude and achievement tests. Collaborated with faculty to improve scores and proposed assessment tools for learner support.

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