Quality Assurance Specialist/Customer Service Specialist

Experienced Quality Assurance Specialist with a strong background in customer service and the outsourcing/offshoring industry. Skilled in quality monitoring, coaching, and process improvement to enhance operational performance. Adept at providing actionable insights, aligning team performance with client expectations, and fostering professional development. Demonstrates excellent administrative and clerical skills with proficiency in Microsoft Office and a commitment to detail-oriented and results-driven work.

Key strengths include active listening, time management, teamwork, flexibility, and effective communication. With a foundation in Psychology studies, I combine analytical thinking with a people-centered approach to drive meaningful outcomes in both team and customer interactions.