Process Associate, E-mail/Chat Support

Verified

$4/hr

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Outline

Looking for Full-Time work (8 hours/day) at $4/hour

Bachelor's Degree

English proficiency Conversational

Professional Summary

Eager to explore and learn new ideas towards the company’s goals and objectives.

Skills & Experience

Skills

Gamer / computer technician / programmer 10+ Years

Office and Administration > Transcription > Typing 10+ Years

Call Center Agent. I can communicate to all foreign with English language. 2-5 Years

Experience highlights

Process Associate

Genpact LLC · October/2022 – /

• Handling customer complaints and troubleshooting issues with products or services
• Following up with clients or customers by phone, web chat or email to check that they’re still satisfied with their purchases or services received.
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Ensure customer satisfaction and provide professional customer support.
• Letting customers know about additional products or services that might benefit them.

Process Associate

Sutherland · November/2021 – Present

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Manage large amounts of incoming phone calls.

Camp Coordinator cum Housekeeping Supervisor

Nesma Trading LLC · July/2012 – Present

• Prepare daily time in/out work timings of Maintenance & Housekeeping Team.
• Supervising them of their daily routine tasks such as cleaning toilets, rooms, corridors, lobby, parking areas. Also include some issues about electrical, plumbing & carpentry activities.
• Prepare Preventive Maintenance Report for Electrical, Plumbing, Carpentry, Housekeeping & Pest Control.
• Prepare check-in/out report of employees, visitors & guests.

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