Skills
CRM
5-10 Years
E-commerce Order Fulfillment > Order Entry > Order Processing
1-2 Years
Customer service > Sales Representative > Customer Support
10+ Years
Complaint resolution
10+ Years
Customer Service - Tier 2
10+ Years
Customer Support > Chat Support >Technical Support
2-5 Years
E-commerce Support
1-2 Years
n8n Workflow Automation
Less than 6 Months
Experience highlights
Player Support
Keywords Studios
·
April/2019
–
Present
Handled customer support via email and Helpshift, processed account modifications and refunds. Documented game issues in Trello/Jira and analyzed feedback for product improvements.
E-Commerce Customer Service Representative
Transcosmos Asia Philippines
·
March/2018
–
Present
Assisted buyers with orders and platform offers. Handled complaints and feedback. Managed pick-up/delivery status updates for both sellers and buyers.
E-Commerce Customer Service Representative
Global Integrated Contact Facilities
·
November/2017
–
Present
Processed e-commerce transactions, resolved order issues and account inquiries. Liaised between buyers and sellers for smooth fulfillment and handled refund requests.
Customer Service Representative (Inbound & Outbound)
Results Manila Inc
·
February/2017
–
Present
Managed telecommunications customer inquiries on billing and payments. Promoted products, resolved billing discrepancies, documented interactions in CRM and escalated complex cases.
Customer Service Representative
24-7 Intouch Philippines Inc
·
June/2016
–
Present
Provided driver support for app/account issues, earnings, pay calculations, vehicle requirements, and bonuses. Troubleshot technical issues affecting ride acceptance and tracking.
