Skills
Accounting > Financial Accounting > Financial Reporting
2-5 Years
Marketing > CRM > Pipedrive
1-2 Years
Office and Administration > Microsoft 365 > SharePoint
2-5 Years
Team Leadership
5-10 Years
Asana
2-5 Years
Process Optimization
5-10 Years
- Customer Service
10+ Years
Design > Adobe > Photoshop and Photo Lightroom > Premiere Pro > After Effects > Canva > Google Suites > Microsoft Office
10+ Years
Office & Administration > Data Entry > Microsoft > Document > Customer Service > Georgias > Shopify > Slack
2-5 Years
KPI tracking
5-10 Years
CRM > Salesforce
1-2 Years
Microsoft Power Automate
2-5 Years
- Zoom
2-5 Years
Human Resources > HR Management > Administrative Works > Operations Management
5-10 Years
• Technical Troubleshooting
5-10 Years
Experience highlights
Operations Manager
Unity Communications & Consulting Group Inc
·
August/2024
–
Present
Oversaw 2 Assistant Managers, 5 Team Leads, and 100+ FTEs across 13 campaigns. Led discovery calls, client onboarding, KPI development, and process improvements. Generated KPI reports and delivered WBR/MBR/QBR reviews.
Assistant Manager
Unity Communications & Consulting Group Inc
·
August/2022
–
Present
Directed 12 campaigns with 115 FTEs. Resolved escalated issues, created SOPs, oversaw performance metrics, and coached Team Leads and agents for continuous improvement.
Part-Time Real Estate Operations & Administrative Support
Alexander Forrest - Unity Communications & Consulting Group Inc
·
July/2021
–
Present
Organized and maintained property photo reports. Uploaded property data in Pipedrive CRM and SharePoint. Prepared presentation materials and maintained digital documentation for property listings.
TSR II
Unity Communications & Consulting Group Inc
·
February/2019
–
Present
Handled inbound customer calls and advanced technical support. Monitored Tier I agents, executed complex troubleshooting for mobile devices and orders, and collaborated to improve first-contact resolution rates.
TSR II
TTEC Customer Care Management Philippines Inc
·
July/2015
–
Present
Telstra Platinum Chat Support providing troubleshooting for third-party devices including printers, computers, tablets, and phones. Supported CCTV and gaming console setups.
