Skills
Customer service
10+ Years
Teaching
10+ Years
Technical support
2-5 Years
Experience highlights
Online Teacher
Score Factory
·
February/2016
–
/
Conduct online English lessons for Korean students, including IELTS preparation.
Provide personalized feedback and improve students' speaking and writing skills.
Manage lesson records and student progress efficiently.
Service Desk Analyst
Xerox
·
January/2010
–
Present
Provided IT-related support and troubleshooting for clients.
Logged and resolved tickets efficiently within SLA guidelines.
Online Teacher
English Partner
·
September/2010
–
Present
Taught English to Chinese students, specializing in IELTS exam preparation.
Assisted students in improving fluency, grammar, and pronunciation.
Technical Support Representative
Teletech
·
February/2009
–
Present
Assisted customers with telecom-related inquiries and troubleshooting.
Delivered excellent customer service and issue resolution.