Skills
Coaching
5-10 Years
CRM
10+ Years
Conflict Management
10+ Years
Networking
5-10 Years
Compliance
2-5 Years
Client Support
5-10 Years
- Customer Service
10+ Years
Call
10+ Years
Escalation Management
10+ Years
Microsoft Teams
5-10 Years
development
5-10 Years
• Technical Troubleshooting
10+ Years
ADA Compliance
5-10 Years
Experience highlights
Technical Support Advisor
TDCX
·
September/2021
–
Present
Provided end-to-end technical support for customers and devices via phone and chat. Troubleshot software, hardware, network, and account issues while meeting SLA targets. Updated knowledge base and coached colleagues on troubleshooting.
Customer Service Representative
Teleperformance Philippines
·
August/2019
–
Present
Provided high-volume customer support via chat for account, billing, and technical inquiries. Documented interactions in CRM, escalated complex cases, and contributed to knowledge-base improvements.
Customer Service/Technical Representative
Qualfon Philippines
·
October/2014
–
Present
Managed 60+ inbound calls daily providing consumer technical support. Diagnosed and resolved software, hardware, and connectivity issues with 85% first-contact resolution. Mentored new hires on troubleshooting techniques.
