Skills
Customer Support Escalation (Phone, Chat & Email) Complex Case Investigation, Quality Assurance & Policy Compliance
2-5 Years
Quality Assurance & Policy Compliance
1-2 Years
Experience highlights
CS Resolution Specialist / Escalation
Amazon
·
August/2022
–
Present
Customer Resolution & Escalation Specialist with 2+ years of experience handling phone and chat support for a major U.S. online retailer. Skilled in resolving complex order, billing, account, and delivery issues through detailed investigation, clear communication, and policy-based decision making. Experienced in maintaining accurate case records while delivering high-quality customer service.
Technical care
concentrix
·
April/2021
–
Present
Worked as a Customer Support Representative supporting Sprint and T-Mobile customers through phone and chat. Handled inquiries related to billing, plans, device payments, upgrades, account changes, and service issues. Assisted customers with troubleshooting, promotions, and resolving disputes while following strict telecom policies and data security standards. Known for providing clear explanations, accurate account updates, and professional customer service in a fast-paced environment.
