Skills
Content Moderation
6 Months to 1 Year
Office and Administration > Quality Assurance
1-2 Years
Less than 6 Months
Adaptability
2-5 Years
Critical Thinking
2-5 Years
Communication
2-5 Years
Data entry >Marketing>Telemarketing >Outbound-Inbound calls> Documentation
6 Months to 1 Year
Teamwork
2-5 Years
Data Processing
6 Months to 1 Year
- Customer Service
2-5 Years
Chat Support > Social Media Management
6 Months to 1 Year
Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support>Empathy>Technical Skills>Problem Solving
2-5 Years
Experience highlights
Data Processing Associate
Appen Services Philippines
·
May/2025
–
Present
Reviewed, categorized, and validated data according to client guidelines ensuring accuracy, quality, and timely completion of assigned tasks.
Social Media Content Moderator
Alorica
·
July/2024
–
Present
Monitored posts, images, videos, and comments to identify and remove policy violations. Enforced platform policies consistently and provided constructive feedback to users.
Customer Service Representative
Tech Mahindra
·
April/2019
–
Present
Prepared course materials and designed lessons covering all aspects of English language. Tracked student progress and customized individualized plans for special requirements.
ESL Teacher
SKK Academy
·
November/2019
–
Present
Interacted with customers via phone, email, chat, and social media to address questions, concerns, and complaints as first point of contact.
