Customer Service| Content Moderator| Claims Analyst

Verified

$8/hr

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Outline

Looking for Full-Time work (8 hours/day) at $8/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

I am a highly experienced and adaptable professional with over 13 years of expertise in customer service, content moderation, and claims analysis. My strengths include critical thinking, attention to detail, problem-solving, quality control, and making accurate decisions while following policies and guidelines.

My diverse experience has trained me to assess information objectively, handle sensitive data with discretion, communicate effectively, and remain calm and professional in challenging situations. I am also comfortable working independently and remotely, managing multiple priorities, and adapting quickly to new systems and technologies.

What sets me apart is my combination of strong analytical judgment, customer-focused experience, and commitment to accuracy and quality. I bring a practical human perspective and consistent decision-making to every task, making me well-suited for AI training, content evaluation, and data quality roles.

Skills & Experience

Skills

Customer Service, Ability to work under pressure • Time Management Ability to multitask Team Plaver Adaptability,Problem-Solving 10+ Years

Multitasking • Customer Service • Service Coordination • Problem Solving • Attention to detail • Flexibilty and Adaptability • 10+ Years

Office and Administration > Quality Assurance 5-10 Years

2-5 Years

Multitasking 10+ Years

Account Management 2-5 Years

Content Moderation 5-10 Years

Written Communication 5-10 Years

Marketing > Content Creation > Research 5-10 Years

- Customer Service 10+ Years

Policy Compliance 5-10 Years

Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support>Empathy>Technical Skills>Problem Solving 5-10 Years

Experience highlights

Content Moderator

Wipro Philippines · August/2018 – Present

Reviewed and evaluated online content per policies and guidelines. Processed large volumes of information with attention to detail. Conducted research, verified information, and documented decisions using computer systems. Identified policy violations and issues.

Claims Analyst

Teleperformance · December/2015 – Present

Reviewed customer accounts and transaction details to investigate and process claims accurately. Verified information and gathered details for claim investigations. Managed multiple cases while meeting accuracy and quality standards.

Customer Service Representative

Teleperformance · December/2015 – Present

Assisted US and Australian customers with debit card, banking, mobile, and broadband services. Handled account inquiries, billing questions, and technical issues. Maintained accurate customer records and followed security procedures.

Customer Service Representative

Results Manila Inc. · November/2013 – Present

Provided inbound customer service to US-based customers for mobile and telecommunications services. Assisted with billing inquiries, payment concerns, and service issues. Documented interactions and maintained accurate account records.

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