CRM & AUTOMATION VIRTUAL ASSISTANT | CUSTOMER SUPPORT SPECIALIST

Verified

$8/hr

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Outline

Looking for Part-Time work (4 hours/day) at $8/hour

Bachelor's Degree

English proficiency Conversational

Professional Summary

Virtual Assistant and Operations Specialist with hands-on expertise in CRM management, lead pipeline
tracking, and workflow automation using GoHighLevel and Zapier. Proven track record of streamlining backend processes,
reducing repetitive tasks, and delivering exceptional multichannel customer support via phone, email, and chat. Highly
adaptable, organized, and equipped with strong administrative capabilities to optimize business workflows and drive
efficiency

Skills & Experience

Skills

GoHighLevel (GHL) CRM & Automation 6 Months to 1 Year

Software > Zapier 1-2 Years

1-2 Years

CRM management 1-2 Years

Process Optimization 1-2 Years

Lead Management 1-2 Years

Customer service > Sales Representative > Customer Support 1-2 Years

Email Automation 1-2 Years

Basic Graphic Design>Canva 1-2 Years

Workflow Automation 1-2 Years

Google Workspace 1-2 Years

Cold Calling, Upselling, Multichannel Support (email,phone,chat) 1-2 Years

Design > GoHighLevel 1-2 Years

✔️Design > Web Design & Page Layout > Landing Page Design 1-2 Years

CRM & Pipeline Management 1-2 Years

Experience highlights

CRM & Automation Virtual Assistant

Outsource Doers · August/2025 – Present

Managed CRM systems for customer data organization and lead tracking. Built workflow automations using GoHighLevel and Zapier to reduce manual tasks. Created email sequences and landing pages for lead generation. Optimized automation workflows and provided backend operations support.

Customer Support & Experience Professional

Alorica · January/2025 – Present

Managed high-volume multichannel support for e-commerce and fintech programs. Resolved billing and account inquiries while maintaining high CSAT scores. Executed identity verification and payment processing with strict SOP compliance.

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